We offer worldwide shipping currently.
You can select your desired country for delivery on the checkout page.
If your country is not listed, please feel free to contact our customer service, and we will assist you as soon as possible.
ORDER-RELATED
- Orders will be arranged for shipment from Monday to Friday. Orders placed after 12:00PM will be scheduled for shipment on the following day.
- Once the order is completed, you will receive an order confirmation e-mail in your registered e-mail. If you haven't received it, please check your spam/junk folder.
- As for overseas orders, please ensure to provide and verify your full English name as it appears in your passport, along with your shipping address and contact number before making a purchase. If the address is in Chinese, please provide it in Chinese characters.
- If we are unable to arrange a shipment due to incomplete recipient information, we will contact you within 2 working days (excluding public holidays). If we are unable to reach you within 2 days, MONA FREMA will cancel the order and initiate a refund without any further notice.
**Please ensure to provide the correct recipient information when placing an order. If any unsuccessful delivery results in the parcel being returned to Taiwan due to incorrect recipient information, we will cancel your order. A refund will be processed based on the amount of the order, excluding shipping fees (courier service charges).
OVERSEAS SHIPPING FEES & DELIVERY TIMEFRAMES
[Enjoy world wide shipping with no regional restrictions and free standard delivery for orders exceeding NTD 3,600]
Tact-Room Temp:
· Taiwan: Shipping Fee - NTD 150 (Delivery within 2-4 working days)
SF EXPRESS:
· Hong Kong/Macau: Shipping Fee - NTD 150 (Delivery within 3-5 working days)
· Mainland China: Shipping Fee - NTD 200 (Delivery within 3-5 working days)
CHUNGHWA POST International Parcel & EMS Express Parcel:
· Chunghwa Post International Parcel: Delivery within 8-12 working days.
· EMS Express Parcel: Delivery within 3-5 working days.
SPECIFIC DESTINATION:
· Japan: EMS Express Package - NTD 300
· Malaysia: International Package - NTD 200 / EMS Express Package - NTD 500
· Singapore: International Package - NTD 300 /EMS Express Package - NTD 600
· Philippines: International Package - NTD 300 /EMS Express Package - NTD 500
· United States: International Package - NTD 500/ EMS Express Package - NTD 1000
· Canada: International Package - NTD 300 / EMS Express Package - NTD 800
**Please note that our free shipping standards do not apply to orders with discount promotions or shopping credit amounts. Our free shipping standards do not apply to orders with discounts or shopping credits, and international parcel delivery times are estimated and subject to variation based on shipping dates and logistics.
PARCEL TRACKING
- Once your parcel is scheduled for shipment, the system will notify you via email along with the international tracking number for you to track the delivery status. You can track your parcel status by visiting the Taiwan Chunghwa Post/SF-Express website using your tracking number.
DUTIES & TAXES
- Any customs duties and other applicable taxes will be the responsibility of the recipient to pay due to the regulations of the recipient's country.
- The checkout amount and refund amount are both based on New Taiwan Dollars(TWD/NTD). Any currency exchange rate fluctuations resulting in a difference will be borne by the consumer.
For further information, please refer to the FAQs.
